Cancellations and Returns

Cancellation

If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by phoning us on 0845 5440 959 - please have your order reference number and delivery details to hand;

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded DVDs, CDs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

You will receive a full refund, and the cancellation is free of charge provided you arrange for it to be collected from the delivery address or use one of our pre-paid returns labels. If you choose another method of return, you must bear the costs.

We cannot cancel your purchase when:

• You return your product to a store without proof of purchase;
• There is a contract for services with the product and you have started using the services (this would include e.g. a mobile phone subscription, but not a Customer Support Agreement);
• The seal has been broken on any software including games; or
• The goods were a special order to your specification.

Return of Faulty Goods

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be in otherwise in 'as-new' condition complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please phone Flexible Computing Ltd aftersales on 0845 5440 959 (9:00 to 17:00 Monday to Friday, 09:00 - 13:00 on Saturday). This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

If software is faulty under guarantee we will happily exchange it for the same title or refund your money.

Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement. Replacement goods are sent by standard delivery only.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS